Our Store Policies
At Bourne Antiques, we take pride in making our clients happy. Providing honest and expert opinions for over 40 years, we check every piece before sharing and stand behind our jewelry with a money back gurantee.
Our Guarantee
We want you to love the jewelry as much as we do, and so we do our absolute best to represent each item properly, researching the history of each piece and testing for gemstones and gold when possible. Having been in the business for over 40 years, we are confident that our assessments are correct. That being said, each piece is a unique treasure and our descriptions are based solely on our expert opinion.
Antique and vintage jewelry has almost always been previously worn, is beautifully imperfect, and is also usually delicate. We ensure the pieces fasten properly and note any damage discovered during cleaning and researching in the product description. Please take care when wearing and storing the jewelry to make sure it lasts even longer. If you have any questions about care or wearing please don't hesitate to reach out to us.
Shipping Information
We ship as quickly as possible, because who wants to wait around for their treasure to arrive? Usually we ship the next day. We use USPS Priority Shipping, flat rate box and use insurance to make sure it arrives safely. Once shipped you will receive an email with tracking info. Shipping is included for US customers, and rest of world it's the cost of what it will cost us to ship it. Should you need anything else just let us know we are happy to help.
Returns and Refunds
We have established the below return policy in the unlikely event that you are not satisfied with your purchase.
Bourne Antiques welcomes the return of most pieces that do not meet your satisfaction, however there are a few certain instances where we cannot accept a return. Pieces that have had inventory tag damage or removal, or where the piece has been damaged after it was shipped are not returnable.
It is the responsibility of the customer to return the piece in the condition which it was received, using a properly secure and insured shipment method. Returns must be announced within three days of receipt, and the return completed within 14 days. We will process the return as soon as possible after receipt of the item in good condition and inventory tag in tact.